Tolling Solutions

Our tolling solutions help states and municipalities fund and maintain highways, while enabling travelers and commercial providers to move people and goods more efficiently with less congestion.

Increase mobility and manage congestion

Roadway managers and agencies are faced with the ever-changing challenge of improving the daily mobility of people, freight, and other commerce. We can help you design, implement, and operate the right tolling solution for your agency to manage and improve your traffic flow.

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Electronic toll collection roadside system

Our electronic tolling advances help clients reduce congestion and time spent idling, minimize traffic delays and reduce risks near and around traffic incidents. We provide end-to-end electronic tolling systems designed to increase operational efficiencies at every turn. We install required hardware and software to deploy a fully functional tolling system that ensures transactions and funds are accurate and available to support agency infrastructure initiatives. maximized on behalf of the city. Our electronic toll collection roadside system for ORT (Open Road Tolling) and AET (All Electronic Tolling) lanes provides accurate, reliable, and fast vehicle transaction processing and provides high-quality images optimized for manual and automated license plate recognition.

SureView detection system

Public safety organizations face enforcement challenges that typically require extensive manual intervention, which is ineffective and can be dangerous for law enforcement officers. As a result, transportation authorities are evaluating automated solutions to accurately count people in cars, to ensure road usage charging (RUC) fees are fair and accurate and identify violators. This information can also support emissions reduction initiatives.

As a passenger detection technology innovator that debuted Vehicle Passenger Detection System (VPDS) in 2015, Conduent Transportation continues to lead the way in occupation detection with the launch of the SureView detection system. Building on years of advanced video analytics, artificial intelligence (AI), and machine learning expertise, SureView helps transportation agencies enforce the rules of HOV/HOT express lanes by using advanced, automated detection capabilities that ensure drivers abide by the rules. By upholding the integrity of designated HOV/HOT lanes, agencies also help provide better, safer travel experience for everyone.

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Automate license plate recognition

While most vehicles traveling on toll roads will likely have a transponder, others may not. Without a way to identify each vehicle on toll roads, tolling agencies lose revenue that could be used for infrastructure and other transportation projects, which is why automated license plate recognition (ALPR) is an essential component of any toll collection program. Conduent Transportation’s automated license plate recognition has been awarded 19 patents for the use of computer vision and machine learning algorithms to provide extremely accurate optical character recognition OCR, which can detect differently designed license plates from various states and in varying lighting conditions.

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Tolling back office solutions

Tolling Business Intelligence  

Our tolling insights solution is a fully integrated, cloud-based account management and video processing platform that handles back-office functions of toll processing, including omnichannel contact center communications for customer service representatives, electronic tolling, video, and invoicing, license plate recognition (LPR) image processing, case management, data storage, financial reporting and analytics, as well as performance monitoring. By combining electronic toll collection and intelligent transportation technologies, we’ve created a best-in-class traffic management system with configurable business rules and parameter-driven functionality.

Customer Care Services 

Our customer care services use a simplified graphical user interface (GUI) and workflows developed in partnership with user experience experts. It was designed to provide Customer Service Representatives (CSRs) with a quick and easy way to access key information. Streamlined processes increase ease of use and productivity, for more consistent and professional customer interactions.

Transaction Management

Our transaction management includes a high throughput transaction processing engine, Business Rules Engine (InRule), and a GAAP-compliant Dynamics Finance package for reconciliation.

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