Leadership Team


Lou Keyes
President, Transportation Solutions

Lou has global end-to-end responsibility over our portfolio of Transportation solutions including Public Safety, Road Usage Charging, Curbside Management, and Transit, helping agencies across the globe transform their mobility and payment solutions to streamline operations, increase revenue, and reduce congestion while creating safer communities and seamless travel experiences for consumers.

Lou is an innovator and catalyst for driving client satisfaction, transformation, and revenue growth, with an extensive background with Fortune 500 firms in professional services, outsourcing, business process solutions, and enterprise software across multiple industries. He has more than two decades of experience building and leading successful sales and client service teams to help clients solve complex business objectives while seeing significant increases in both client retention and revenue growth.

Prior to Conduent, Lou was at York Risk Services, where he was Executive Vice President and Chief Sales Officer. At York, he led successful transformation from multiple, decentralized, product specialty teams into a single, customer focused sales and client management organization. During his leadership, York implemented new sales tools, processes, and methodologies, leading to two consecutive years of record sales performance. Before York, he was Senior Vice President, Enterprise Accounts, at Fiserv Inc. He has also held senior sales and general management roles at Electronic Data Systems Corporation working closely with public sector and commercial clients.

Lou obtained his Bachelor of Arts degree from the University of Texas at Dallas.

Adam Appleby
Chief Operating Officer, Transportation Solutions

Adam oversees the end-to-end service delivery operations for all our transportation clients. He leverages a lean six sigma approach and a shared services model to drive efficiency efforts and process improvements. Adam is pivotal to aligning our people, processes, and technology to new ways of working and delivering on our client commitments while facilitating operational excellence across our transportation businesses.

Adam brings a strong track record of change leadership with demonstrated results spanning expense reductions, streamlined processes and improved customer experiences. His passion for operational efficiency is evident in his accomplishments, serving as Chief Operations Officer, General Manager and SVP Business Transformation and Process Improvement at Fiserv, Chief Operating Officer at Altisource Asset Management, and numerous leadership roles including Mortgage Operations Executive and Enterprise Risk Officer at Ally Bank.

Adam earned his Bachelor of Science degree in Environmental Science and Systems Engineering from the U.S. Military Academy at West Point and he completed Leadership Development Programs at GE, Bank of America, Ally Financial and Fiserv.

Scott Doering
VP, Client Management – North America

Scott Doering leads all client management functions for Conduent Transportation’s clients in North America. He brings more than 20 years of experience in the tolling and road usage charging business and is a recognized expert in the field.

Scott joined Conduent after working for Cubic Transportation Systems, where he was business director for Road User Charging, driving global business development and implementation for toll programs. Previously, he was a regional Vice President and Managing Director at TransCore and a tolling General Manager at Telvent, which became part of Kapsch TrafficCom. He holds Bachelor’s Degrees in Computer Science and Mathematics from the University of San Diego.

Jean-Charles Zaia
VP, Client Management – International

Jean-Charles joined the company in 1999 as Program Manager of European Transit and moved on to Head of Operations and Bid Managers and Managing Director of the French entity based in Valence, France. He now leads client management for all Conduent Transportation’s lines of business outside of the United States.

Prior to joining Conduent, Jean-Charles began his career at Commissariat a l’Energie Atomique (CEA), where he developed location and atomic measurement software application for nuclear military experimentation in the French Polynesian Atoll. He then spent eight years at the Alcatel Alstom Group where he worked on telecommunication programs for power plant networks, and he served as the Technical Lead and Program Manager for international projects in various countries.

Jean-Charles earned a Bachelor of Science Degree in Electrical Engineering from Ecole Francaise d’Electronique et d’Informatique in Paris.

Rahul Gupta

Rahul Gupta
Global Head, Product Management

Rahul leads end-to-end product management across the Conduent Transportation portfolio of offerings. He and his team are responsible for product strategy, functional and technical roadmaps, product marketing collaboration, and management of strategic technology partners.

Rahul recently served as Conduent’s CTO and Global Head of Software Engineering and Product Development in the company’s Enterprise Technology Services organization, leading the development and delivery of client-facing technology and platform strategies across the Transportation, Government and Commercial portfolios. Until joining Conduent in 2017, Rahul led application development and enterprise applications at Capgemini, managing an organization of over 6,000 employees. Rahul brings over 20 years of experience in leadership, transformation, and delivery for IT services companies including Capgemini, Infosys, HCL, and Telstra.

Rahul holds an undergraduate degree in engineering from a regional college of engineering in India and an MBA in finance and marketing from the Management and Development Institute in the Delhi region, India.