Transforming Tolling Call Centers for a Better Customer Experience
Conduent Transportation is revolutionizing the customer experience by transforming the basic tolling call center to an omnichannel “contact center” that goes far beyond traditional call support.
Running a successful toll operation requires skills more than just having customer care representatives answer a phone and an IVR system for some automated features.
Consumerization of IT has dramatically increased the expectations users have when interacting with a system.
Conduent Transportation is transforming traditional 8AM – 8PM, Monday – Friday, brick and mortar call centers across the globe to 24 x 365 virtual contact centers, offering decreased costs whilst providing increased customer satisfaction. It no longer is solely about an omnichannel offering but also a fuller enriched and immersive customer experience.
Want to know how we are transforming our customer experience? Download the eBook to learn more.
