Conduent Transportation is revolutionizing the customer experience by transforming the basic tolling call center to an omnichannel “contact center” that goes far beyond traditional call support.
Consumerization of IT has dramatically increased the expectations users have when interacting with a system.
Conduent Transportation is transforming traditional 8AM – 8PM, Monday – Friday, brick and mortar call centers across the globe to 24 x 365 virtual contact centers, offering decreased costs whilst providing increased customer satisfaction. It no longer is solely about an omnichannel offering but also a fuller enriched and immersive customer experience.
Want to know how we are transforming our customer experience? Download the eBook to learn more.