Urban Congestion Management
Helping municipalities reduce traffic, cut environmental impacts, sustain funding and enhance public safety
Reducing urban congestion and environmental impacts
Urban congestion management solutions make travel smoother and more efficient for everyone. By reducing traffic and road congestion, cutting environmental impacts and enhancing public safety, our solutions help create a better, more sustainable travel experience for all users.
SureView Detection System
Automating HOV/HOT lane enforcement offers a safer, more efficient means of managing and monitoring designated lanes for proper use by providing data required as evidence of a violation, without endangering travelers and law enforcement officers as vehicles move by at high speeds. Building on years of experience in advanced video analytics, artificial intelligence (AI), and machine learning, the Conduent SureView™ detection system helps transportation agencies enforce the rules of HOV/HOT express lanes by using advanced, automated detection capabilities to ensure drivers abide by the rules. By upholding the integrity of designated HOV/HOT lanes, agencies also help provide a better, safer travel experience for everyone.
Automated License Plate Recognition
While most vehicles traveling on toll roads use a transponder, others may not. Without a way to identify each vehicle on toll roads, tolling agencies lose revenue that could be used for infrastructure and other transportation projects, which is why Automated License Plate Recognition (ALPR) is an essential component of any toll collection program. Conduent Automated License Plate Recognition has been awarded 19 patents for the use of computer vision and machine learning algorithms to provide extremely accurate optical character recognition (OCR), which can detect differently designed license plates from various states, and in varying lighting conditions.
Tolling Back Office Solutions
Tolling Business Intelligence
Our Tolling Insights Solution provides Conduent customers with a fully integrated, cloud-based account management and video processing solution that can handle all back office functions of congestion management processing including omnichannel contact center communications for customer service representatives, electronic tolling video and invoicing, license plate recognition (LPR) image processing, case management, data storage, financial reporting and analytics, and performance monitoring of the management system. By combining electronic toll collection and intelligent transportation system technologies, we have created a best-in-class traffic management system with configurable business rules and parameter-driven functionality.
Customer Care Services
Our customer care services were built using a simplified graphical user interface (GUI) and workflows developed in partnership with user experience experts and designed to provide customer service representatives (CSRs) a quick and straightforward way to access key transactions. Processes are streamlined to increase ease of use and productivity, for more consistent and professional interactions with each user.
Transaction Management
Our transaction management includes a high throughput transaction processing engine, Business Rule Engine (InRule), and use of GAAP-compliant Dynamics Finance package for reconciliation.