Tolling Solutions
Helping states enable efficient travel, reduce congestion, and fund highways
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Modernizing mobility through electronic toll collection
Electronic toll collection solutions make it easier for travelers and commercial providers to move people and goods with less congestion, while also helping states and municipalities fund and maintain highways, bridges and tunnels for smoother, safer journeys. We provide efficient, user-friendly systems that streamline road management and enhance travel experiences. Our electronic toll collection solutions streamline road management and integrate seamlessly with interoperable technologies, whether we source third-party systems or enhance existing ones. With our algorithm and integration expertise, we ensure a cohesive, efficient system that delivers smoother, safer journeys.
Electronic Toll Collection Roadside System
Our advanced electronic tolling solutions help clients reduce congestion, cut idling time, and minimize traffic delays. We offer end-to-end tolling systems that improve operational efficiency at every step. From hardware to software, we deploy fully functional systems that ensure accurate transactions and fund availability to support infrastructure initiatives. Our Open Road Tolling (ORT) and All Electronic Tolling (AET) systems deliver fast, reliable vehicle processing and high-quality images optimized for manual and automated license plate recognition.
SureView™ Detection System
Public safety organizations face enforcement challenges that often rely on manual processes, which can be inefficient and risky. Transportation authorities are now adopting automated solutions to accurately count vehicle occupants, ensuring fair road usage charges (RUC) and identifying violators — while also supporting emissions reduction efforts.
As a leader in passenger detection technology since launching VPDS in 2015, Conduent Transportation continues to innovate with the SureView Detection System. Powered by advanced video analytics, AI, and machine learning, SureView automates HOV/HOT lane enforcement, ensuring compliance and improving safety for a more efficient travel experience.
Automated License Plate Recognition
While most vehicles traveling on toll roads will likely have a transponder, others may not. Without a way to identify each vehicle on toll roads, tolling agencies lose revenue that could be used for infrastructure and other transportation projects, which is why automated license plate recognition (ALPR) is an essential component of any toll collection program.
Conduent Transportation’s automated license plate recognition has been awarded 19 patents for the use of computer vision and machine learning algorithms to provide extremely accurate optical character recognition OCR, which can detect differently designed license plates from various states and in varying lighting conditions.
Tolling Back Office Solutions
Tolling Business Intelligence
Our tolling insights solution is a fully integrated, cloud-based account management and video processing platform that handles back-office functions of toll processing, including omnichannel contact center communications for customer service representatives, electronic tolling, video, and invoicing, license plate recognition (LPR) image processing, case management, data storage, financial reporting and analytics, as well as performance monitoring. By combining electronic toll collection and intelligent transportation technologies, we’ve created a best-in-class traffic management system with configurable business rules and parameter-driven functionality.
Customer Care Services
Our customer care services use a simplified graphical user interface (GUI) and workflows developed in partnership with user experience experts. It was designed to provide Customer Service Representatives (CSRs) with a quick and easy way to access key information. Streamlined processes increase ease of use and productivity, for more consistent and professional customer interactions.
Transaction Management
Our transaction management includes a high throughput transaction processing engine, Business Rules Engine (InRule), and a GAAP-compliant Dynamics Finance package for reconciliation.